Seeking an experienced Customer Service/Sales Support Manager to lead customer service and sales support operations while driving customer satisfaction, operational efficiency, team performance and QMS adherence. This leadership role is responsible for managing customer service functions, supporting sales initiatives, overseeing pricing and contract administration, developing KPI reporting tools, and implementing processes that enhance customer experience.
The successful candidate will provide leadership and coaching to the customer service team, manage GPO contracts and pricing programs, support sales and marketing initiatives, analyze market and sales trends, and develop systems that improve workflow and reporting. This position requires strong communication, organizational, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.
This is an excellent opportunity for a customer-focused leader who enjoys developing teams, improving processes, and partnering cross-functionally to drive business results.
Territory
- Northeast U.S.: You must live in Clinton Country, New York. Relocation package is available.
Compensation
- Base salary: $120K-135K
- Annual bonus opportunity: 10–15% based on company revenue performance
Benefits
- Comprehensive benefits package
Requirements
- Bachelor's degree or equivalent experience.
- Minimum of 5 years of customer service experience.
- Minimum of 3 years of leadership or supervisory experience.
- Strong communication, organizational, and analytical skills.
- Experience in medical devices, healthcare, distribution, or hospital market is preferred though will consider candidates with non-medical experience.